Returns, Exchanges & Refunds

Something Not Quite Right? We’re Here to Help.

We want your GroovyLife order to arrive just as expected. If your item arrives damaged, defective, or different from what you ordered, please get in touch. We’ll review the issue and help you with the next steps.

Because our products are made to order, we don’t offer general returns or exchanges for changes of mind, sizing preferences, or style choices.

Here’s how our policy works.

When You’re Eligible for a Refund or Replacement

Please contact us if:

  • Your item arrives damaged or broken.

  • Your product has a noticeable printing or manufacturing defect.

  • You receive an item, size, or color that differs from what you ordered.

  • Your package is confirmed lost in transit.

For issues with a delivered item, please contact us within 14 days of delivery.

Depending on the issue, we may offer a replacement at no additional cost or a refund to your original payment method.

How to Report a Problem

If something isn’t right with your order, email us at support@groovylife.store.

Please include:

  • Your full name and order number

  • A brief description of the issue

  • Clear photos showing the problem, if applicable

If the issue involves a wrong item or size, a photo of the product label may also help us review your request.

We typically respond within 1–2 business days. Once we’ve reviewed the details, we’ll let you know the available resolution and any next steps.

Size, Color & Style Exchanges

Every GroovyLife item is produced specifically for the order placed. For that reason, we’re unable to offer exchanges or refunds if:

  • You ordered the wrong size.

  • You prefer a different color or style.

  • You’ve changed your mind after purchasing.

If we sent a size, color, or item that differs from your order, please contact us. That’s a fulfillment issue, and we’ll review it under our refund and replacement policy.

Shopping for apparel? Please check our Size & Product Guide and the measurements on the individual product page before ordering.

Not sure which size to choose? Email us before you purchase—we’re happy to help.

Do I Need to Return the Item?

In many cases, we can review an issue using your order details and photos.

Occasionally, we may ask you to return a product for inspection. Please don’t send anything back until our support team has provided return instructions.

If a return is requested, we’ll explain where to send the item and what needs to be included.

Unless we advise otherwise, requested returns should:

  • Be unworn and unwashed

  • Include the original packaging and any accessories, where available

  • Be sent within 7 days of receiving return instructions

  • Include your name and order number

If we request a return because an item is defective or incorrect, we’ll explain the return-shipping arrangements before you send it.

What Isn’t Covered?

Our made-to-order policy generally does not cover refunds or exchanges for:

  • Changes of mind or personal preferences

  • Incorrect sizes, colors, or styles selected at checkout

  • Items damaged through use, washing, or improper care

  • Delivery problems caused by an incorrect shipping address entered at checkout

  • Carrier delays when the package is still in transit

If your package is delayed or you’re unsure what happened to your order, please contact us. We can help you review the tracking information and determine the next steps.

Sale items and gift cards: Any additional restrictions will be shown at purchase and applied in accordance with applicable law.

When Will I Receive My Refund?

If your refund is approved, we’ll process it to your original payment method.

Refunds typically appear within 5–10 business days after processing, depending on your bank or payment provider.

We’ll let you know when your refund has been processed.

Need Help With an Order?

We’re here to answer questions about damaged items, incorrect orders, delivery concerns, and refund requests.

Email: support@groovylife.store

Please include your order number so we can find your purchase quickly.

We typically respond within 1–2 business days.

Thanks for choosing GroovyLife. We appreciate the opportunity to be part of your everyday moments and meaningful gifts.