Frequently Asked Question
Got questions? We've got answers — and if we don’t, we’ll make some noise until we do.
📦 Orders & Shipping
How long does it take to receive my order?
All items are made-to-order just for you! That means:
- Processing time: 2–5 business days
- Shipping time (U.S. only): 3–7 business days
You’ll receive a tracking number via email as soon as your order ships.
Do you ship outside the United States?
Nope — not yet! We currently ship within the U.S. only 🇺🇸
How do I track my order?
Easy! As soon as your order ships, you’ll receive a tracking email. Click the link in that email to view real-time updates. Need help? Visit our Track My Order page.
👕 Products & Sizing
What products do you offer?
We sell a variety of print-on-demand gifts, including:
- T-shirts, hoodies, and sweatshirts
- Mugs, tumblers, and drinkware
- Message card jewelry and meaningful gifts
How do I choose the right size?
Check our Size Guide before placing your order. If you're between sizes, we recommend sizing up for a more relaxed fit.
Are your mugs and tumblers dishwasher/microwave safe?
Most of our mugs are both microwave and top-rack dishwasher safe. Tumblers are typically hand-wash only — check the product page for details.
🎁 Gifts & Packaging
Can I send a gift directly to someone?
Absolutely! We never include pricing in the package, and many items are designed specifically for gifting (like our message card products).
Do you offer gift wrapping?
Not at this time, but your order will arrive well-packaged and ready to make someone smile.
💳 Payments & Returns
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AmEx, Discover), PayPal, and other secure checkout options listed at checkout.
Can I return or exchange an item?
Because all of our products are made-to-order, we don’t accept returns or exchanges for size or preference. But if there’s a defect, we’ll absolutely make it right! Visit our Exchanges & Refunds page for full details.
💬 Customer Support
What if I received the wrong item or it arrived damaged?
We're so sorry! Please email us at support@groovylife.store within 14 days and include a photo of the issue. We’ll send a replacement or refund ASAP.
How can I contact you?
Reach out anytime at support@groovylife.store. We usually respond within 1–2 business days.
Do you have a physical store?
Nope! We’re 100% online — just like your favorite playlists. That helps us keep things fast, flexible, and funky 🎷
Still got questions?
Drop us a message at support@groovylife.store and we’ll help out!